ANALISIS FAKTOR-FAKTOR PEMBENTUK KONFLIK KERJA PEGAWAI (STUDI KASUS PADA SAMSAT SE-PULAU LOMBOK)

Saparudin Saparudin

Abstract


This study aims to find relevant main factors of conflict in SAMSAT Offices throughout
the Island of Lombok. The study design includes an confarmatory research. Total respondent in this
study is 181 SAMSAT employees, but the actual data are based on 159 questionnaires. The main
data collection techniques are by using questionnaires, which were previously tested for their validity
and reliability in other populations. Initial stage of data analysis are correlation test, KMO and
Bartlett's, anti-image correlation test, communalities, eigenvalues and the matrix components
rotation. The conflict factors that are inputted in the factor analysis are 16 variables, whereas the
relevant conflicts factors are only ten (10) including; workload variables, a job description,
competition for resources, the dependence of the work, vagueness field tasks, the problem of status,
social relationships, decision making, personnel policies and goal difference. The main conflict factors
are the main job description, the competition for resources, the dependence of the work, vagueness
field tasks, the problem of status, social relationships and decision making. Those variables are
collected in the first factor are able to explain the variation conflict of 29.390 percent.
Keywords: The Conflict Factors and Work Conflict.

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DOI: http://dx.doi.org/10.29303/jmm.v5i2.84

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Jurnal Magister Manajemen Universitas Mataram

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