ISMAIL, M. Z.; SULHAINI, S.; ATHAR, H. S. PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP PRODUCT KNOWLEDGE DAN LOYALTY INTENTION PADA NASABAH PT. BANK BNI SYARIAH CABANG MATARAM. JMM UNRAM - MASTER OF MANAGEMENT JOURNAL, [S. l.], v. 8, n. 3, p. 212–224, 2019. DOI: 10.29303/jmm.v8i3.443. Disponível em: http://jmm.unram.ac.id/index.php/jurnal/article/view/443. Acesso em: 24 may. 2024.