SAPUTRA, D. H. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. PEGADAIAN (PERSERO) CABANG SELONG. JMM UNRAM - MASTER OF MANAGEMENT JOURNAL, [S. l.], v. 4, n. 2, 2015. DOI: 10.29303/jmm.v4i2.57. Disponível em: http://jmm.unram.ac.id/index.php/jurnal/article/view/57. Acesso em: 9 may. 2024.