Burhan, Muhammad Rahmatul, and Muhammad Ali. “SERVICE INNOVATION PADA HOTEL SANTIKA MATARAM”. JMM UNRAM - MASTER OF MANAGEMENT JOURNAL 9, no. 3 (August 26, 2020): 220–229. Accessed April 18, 2024. https://jmm.unram.ac.id/index.php/jurnal/article/view/557.