SERVICE INNOVATION PADA HOTEL SANTIKA MATARAM

Authors

  • Muhammad Rahmatul Burhan Universitas Muhammadiyah Mataram
  • Muhammad Ali Universitas Muhammadiyah Mataram

DOI:

https://doi.org/10.29303/jmm.v9i3.557

Abstract

A changing and hyper competitive market environment is necessary for hotel companies to provide superior services needed by consumers. This study aims to determine service innovations at the Santika Hotel Mataram. This research was designed using a qualitative approach.. After being analyzed using the Interactive Model, the results of the study showed that four dimensions of service innovation had been applied by the Hotel Santika Mataram. Technology plays an important role as a facilitator in the application of service innovations at Hotel Santika Mataram.

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Published

2020-08-26

How to Cite

Burhan, M. R., & Ali, M. (2020). SERVICE INNOVATION PADA HOTEL SANTIKA MATARAM. Jurnal Magister Manajemen, 9(3), 220–229. https://doi.org/10.29303/jmm.v9i3.557

Issue

Vol. 9 No. 3 (2020): JMM September 2020

Section

Articles

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Copyright (c) 2020 JMM UNRAM -UNRAM MANAGEMENT REVIEW

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